Avidbots is a robotics company with a vision to bring robotic solutions into everyday life to increase organizational productivity and to do that better than any other company in the world. Our ground-breaking product, the Neo autonomous floor scrubbing robot, is deployed around the world and trusted by leading facilities and building service companies. Headquartered in Kitchener, ON, Canada, Avidbots offers comprehensive service and support to customers on 5 continents.

This role includes two main tasks; work with the deployment team/distributors to generate “cleaning plans” according to their specifications and develop tools/applications to reduce the time to create a “cleaning plan”. The CPG Coordinator will be able to communicate and provide deeper investigation, under the general supervision of the Manager and suggestions of the Deployments team.

Main Tasks:

• Build and configure cleaning plans for Avidbots products for use at client sites.
• Participate in client onboarding and troubleshooting calls, they must have a good understanding of Linux-based operating systems and have strong CLI skills.
• Set up testing frameworks, continuous integration, and helping with other software development tasks.
• Interface with distributors and deployment teams to create and deliver customized cleaning plans and solutions for customers.
• Communicate the solutions to the clients and document the process for issue tracking.
• Work closely with the Customer Success team and the Deployments team by providing 30, 60, and 90-day reports on product use, productivity, challenges, efficiency, etc.
• Consult best practices documents and manuals to resolve client issues.
• Actively review and create tickets to be assigned to the Cleaning Plan Generation (CPG) team.
• Understand the workload and work distribution at a high level, and be able to make decisions based on these criteria.
• Plan, design and implement applications/scripts to reduce the processing time (creating cleaning plans).
• Handle customer communications using CRM software (Salesforce).
  
  

Main Requirements:

• B.Sc. in computer science, engineering, or equivalent
• Comfortable working in English (at least level B2)
• Basic understanding of Robotics (path planning, localization, object detection, etc)
• Familiar with Linux-based operating systems

Bonus:

• Strong knowledge of modern HTML, CSS, Javascript, and PHP is a plus
• Good knowledge of Python and Databases is an asset
• Working knowledge of ROS, CAD, and vector drawing is preferred