FundThrough is looking for an experienced Client Success (CS) leader with a passion for growing and leveraging CS to maximize revenue opportunities. The Sr. Manager, Client Success will be responsible for building a strong CS function, defining objectives and timelines, establishing repeatable, data-driven practices, and overseeing initiatives that drive meaningful revenue and retention.

Reporting to the Head of Revenue, the ideal candidate will operate at a strategic level to uncover new revenue opportunities and enhance the experience for existing clients.

Responsibilities:

• Lead a high performing and motivated Client Success team (Account and Key Account Managers), creating an innovative, results-driven, and vibrant culture.
• Own and drive Client Success team roadmap and OKRs, setting and monitoring objectives and key results, creating and iterating on strategies, and working cross-functionally to achieve goals.
• Analyze internal and external data to understand where there are opportunities to optimize revenue KPIs such as client utilization, retention, NPS, and beyond.
• Partner with internal stakeholders (Product, Engineering, Marketing, Partnerships, Operations, Risk, Credit etc.) to develop and adjust ideal client profiles, identify super users, share and analyze client feedback, resolve escalations, improve products, processes, and policies to enhance client experience and drive repeat client revenue and retention.
• Develop and oversee (along with marketing) campaigns and strategies to maximize client retention and LTV, including promoting new features or capabilities.
• Collaborate with Revenue Operations to develop client health scores, monitor product adoption and engagement, and report to senior leadership team.