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Customer Success Associate

Guiker

Guiker

Customer Service, Sales & Business Development
Montreal, QC, Canada
Posted on Monday, July 3, 2023

Founded in 2016, Guiker is modernizing the residential real estate industry through technology that simplifies the tenant-landlord relationship, providing convenient tools for every step of the rental process. In doing so, we are enabling individual property owners to remove themselves from the day-to-day and focus on their long-term investment goals.

An economic empowerment platform, Guiker has helped thousands of small landlords generate more income while helping tenants from more than 50 countries find a new home.

Our mission is to make real estate accessible to everyone and open doors for those who refuse to settle.

Responsibilities

  • Manage inbound and outbound calls, chats and emails with efficiency and a positive attitude
  • Identify customers needs, clarify their information, research their issues and provide solutions
  • Build and maintain sustainable relationships
  • Engage customers by using professional customer service skills
  • Inform, explain and provide up-to-date suggestions on an ongoing basis
  • Address, resolve and record any customers issues
  • Keep accessible and comprehensive records of relevant issues as needed
  • Participating In product improvement discussions

Requirements

Must-have

  • Great verbal communication skills in English, especially over the phone
  • Ability to stay calm and confident during phone conversations
  • Able to work under pressure
  • Self-motivated and adaptable - comfortable with a fast-paced and always changing startup environment
  • Ability to multitask, set priorities and manage time effectively

Nice-to-have

  • Previous experience in customer services, sales operations and callcenter
  • Experience with Zendesk or other relevant Customer communication software
  • Familiarity with the real estate industry
  • Other languages will be an asset (French or Mandarin preferably)

Benefits

  • Competitive Compensation Package
  • Uncapped Commissions
  • Health, Dental & Vision Benefits Plan
  • Learning & Professional Development
  • Endless Opportunities for Growth