People Operations Partner
Insight Engines
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
The People Operations family group focuses on creating a modern, consumer-grade employee experience across the lifecycle by delivering compliant, efficient, and data-driven services. The team serves as the first point of contact for employees and managers, partners closely with HR Business Partners and Centers of Excellence, and leverages platforms such as ServiceNow HRSD and Workday to simplify processes, expand self-service, and continuously improve operational outcomes. The role will be based in Singapore.
Sounds interesting? Read on!
What you will do:
Handle a variety of People transactions (e.g., onboarding/offboarding, job changes, leaves) with accuracy and compliance; prepare audit documentation and support ER case documentation as needed.
Partner with HR Business Partners and Centers of Excellence to support program rollouts (e.g., engagement surveys, compensation changes, headcount planning) and ensure operational readiness, communications, and feedback loops.
Coordinate with Payroll, Legal, Finance, and regional Operations to ensure seamless execution of lifecycle events and a frictionless employee experience.
Operate and improve ServiceNow HRSD cases, catalogs, and workflows; support Virtual Agent and Now Mobile adoption to reduce friction and improve time-to-resolution.
Curate, standardize, and localize knowledge articles; maintain governance (ownership, review cycles), and optimize taxonomy/searchability to increase self-service.
Collaborate on Workday–ServiceNow integration improvements and process changes; validate scenarios and document SOPs and global standards while managing necessary localizations.
Use service analytics and dashboards to monitor intake mix, SLAs, backlog health, and adoption; conduct root-cause and trend analysis and recommend improvements with clear success measures.
Create simple how-to guides, and quick-reference content; provide enablement (office hours or micro-training) and iterate based on employee feedback.
Uphold data privacy, security, and audit readiness; ensure process controls and evidence are in place.
What you will bring:
Works independently with minimal supervision; proactively takes on complex work and uses sound judgment and interpretation to choose the right course of action; seeks review at critical points.
Anticipates subtle or unusual obstacles and takes timely steps to minimize impact and risk.
Positively impacts People Operations and closely related business groups.
Assists in developing and executing personnel procedures and policies; provides guidance and interpretation for business operations.
Communicates clearly and succinctly with both technical and non‑technical audiences (including customers and internal colleagues); effective even in sensitive or challenging situations.
Subject‑matter expertise in ServiceNow HRSD (agent role, complex inquiries, onboarding) with ability to recommend platform/process improvements; familiar with Workday.
Comfortable with change; adapts quickly to new tools and processes; focuses on continuous improvement.
Collaborative; builds trust with HR teams and cross‑functional partners across regions/time zones.
Organized and detail‑oriented; focused on delivering a great employee experience.
What You’ll Get:
Hybrid working mode
Career growth and development opportunities
Recognitions and Rewards
Employee Assistance Program
Competitive pay, comprehensive benefits, and cool perks
Dynamic Diversity & Inclusion Interest Groups
Apply if you believe your own unique capabilities can contribute to the success of this role and our organization!
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The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.