At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Position Summary

The Director of Incident Management will lead the global Incident Management function within F5’s Distributed Cloud (XC) business. This role is responsible for overseeing the lifecycle of major incidents impacting F5 XC services, ensuring rapid resolution, minimal business disruption, and continuous improvement of incident response processes. The Director will establish and maintain a robust incident management framework, drive operational excellence, and foster a culture of resilience across the organization.

Key Responsibilities

Strategic Leadership

• Define and execute the vision and strategy for Incident Management aligned with F5 XC business objectives.
• Develop and maintain policies, standards, and procedures for incident response and escalation.
• Partner with senior leadership to ensure incident management supports customer trust and service reliability.

Incident Response Oversight

• Lead the response to major incidents, coordinating cross-functional teams including engineering, operations, security, and support.
• Serve as the executive escalation point during critical events, ensuring timely communication and resolution.
• Implement best practices for incident detection, triage, containment, and recovery via an incident base runbook for various possible categories of incidents.

Continuous Improvement

• Conduct post-incident reviews and root cause analyses; ensure lessons learned are documented and acted upon.
• Drive automation and tooling improvements to reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).
• Monitor incident trends and proactively identify areas for risk mitigation.

Stakeholder Communication

• Maintain transparent, timely communication with internal stakeholders, customers, and executive leadership during and after incidents.
• Oversee the development of incident status reports and executive summaries.

Team Leadership

• Build and lead a high-performing Incident Management team, fostering collaboration and professional growth.
• Establish clear roles and responsibilities within the incident management process.

Compliance & Governance

• Ensure adherence to regulatory requirements and industry standards (ISO 27001, SOC 2, etc.).
• Collaborate with Security Incident Response Team (SIRT) and Risk Management to align processes.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or related field; advanced degree preferred.
• Experience: 10+ years in IT operations, security, or incident management roles, with at least 5 years in leadership.
• Proven experience managing major incidents in cloud-native or distributed environments.
• Skills: Deep understanding of SaaS, multi-cloud architectures, and cybersecurity principles.
• Strong leadership, decision-making under pressure, and communication skills.
• Familiarity with ITIL, ISO/IEC 27035, and incident management frameworks.
• Certifications: ITIL Expert, CISM, or equivalent preferred.

Key Competencies

• Strategic thinking and operational excellence.
• Ability to lead under pressure and maintain composure during crises.
• Strong stakeholder management and executive communication skills.
• Commitment to continuous improvement and innovation.

Why Join F5 XC?

F5 Distributed Cloud Services enable customers to deploy, secure, and operate
applications across multi-cloud and edge environments. As Director of Incident
Management, you will play a critical role in safeguarding customer trust and ensuring service reliability in a rapidly evolving cloud-native ecosystem.

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The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.