At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

This position is responsible for day-to-day operations, directing general inquiries from employees, vendors and clients. This person is also responsible for maintaining any and all badge access requests. The ideal candidate will create a positive, welcoming environment for F5 clients and guests, while maintaining a high level of professionalism when providing assistance to other F5 employees/business units. The candidate must be able to multitask in an environment with frequent interruptions. A positive attitude, strong written and verbal communication and organizational skills are required.

Primary Responsibilities:

• Greet and provide customer service for all employees, visitors and guests, in a polite and helpful manner
• Manage and maintain onsite security processes as defined by GWS guidelines, including, but not limited to:
  • The creation of temporary/contractor/FTE badges, access adjustments
  • Troubleshooting and verifying requests for additional permissions
  • Overseeing visitor security access card distribution and retrieval process
• Enter in 3rd party vendor tickets regarding onsite issues or requests
  • Coordinate and communicate scheduling of all work
  • Provide manual access to spaces requiring hard-keys, as necessary
  • Conduct walkthroughs of work areas to verify scope and/completed work
• Appropriately route all incoming/outgoing mail and packages from couriers, as needed
  • Maintain cleanliness and order in the Shipping & Receiving area
  • Process, schedule and track Fed Ex label and freight requests, as necessary
  • Maintain cleanliness and order in the Shipping & Receiving area
• Manage and maintain the appearance of all conference/collaboration rooms and event spaces
  • Manage the appearance of common areas and break rooms
• Perform AM/PM daily rounds of hotel desks, meeting spaces and kitchens
• Order all offices supplies, as dictated by the receptionist
• Manage and maintain space planning, floor plans and MAC work
• Assign and prioritize SNOW tickets to the correct team members
• Manage all GWS escalations (c-suite requests, employee escalations, HR requests)
• Own and coordinate event management process from start to finish
• Manage Lenel software (building security) and update security schedule(s), as necessary
• Create, update, maintain and enforce all operational SOP’s

Other Responsibilities:

• Uphold F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
• Perform other related duties as assigned.

Skills and Abilities:

• Solid organizational skills
• Ability to follow direction and set priorities
• Strong communications skills
• Ability to multi-task in fast paced, demanding environment
• Strong customer service skills and the ability to deal with the public and staff in a courteous, pleasant and professional manner

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.