Job Title: Account Manager, Tier 2

Location: West Coast, USA

Salary Band: $110,000-$130,000 base pay ($190,000 - $230,000 OTE)

About the role: Eltropy is seeking a Mid-Market Account Manager to drive growth and deliver exceptional results for our existing credit union clients in the Western / Central / Eastern regions in the United States. In this role, you will be responsible for expanding revenue within your assigned book of business through upsell and cross-sell opportunities, while developing and managing executive-level relationships. The ideal candidate has a proven track record in high-growth SaaS account management, consistently exceeding quota, and ranking among the top performers. Experience managing mid-market accounts and selling SaaS solutions to financial institutions – particularly credit unions – is highly preferred. You will be responsible for driving revenue growth by strategically introducing Eltropy's expanding product portfolio to existing customers and solidifying Eltropy's position as a preferred, trusted vendor. We thrive on face-to-face connections with our customers. To foster those relationships, you’ll need to travel approximately 50% each quarter.

Role & Responsibilities:

• Drive expansion revenue within the assigned territory by consistently meeting or exceeding sales quotas.
• Manage the territory through strategic account planning and maintaining a robust pipeline of qualified upsell and cross-sell opportunities.
• Cultivate and enhance executive-level relationships to identify and advance opportunities.
• Ensure customer success by collaborating cross-functionally with Eltropy teams for smooth implementation.
• Develop deep industry expertise in financial services, monitor market trends, and strengthen Eltropy's market position through thought leadership and industry event presence.
• Advance deals through the full sales cycle, from discovery to close, and negotiate complex contracts with multiple stakeholders.

Qualifications:

• 3+ years selling technology into financial institutions, with a preference toward experience in mid-market credit unions.
• Exceptional communication skills across phone, email, virtual, and in-person channels.
• A dynamic team player who thrives on solving problems and quickly turning insights into action.
• Driven, ambitious, and unstoppable, with a competitive spirit that fuels success and exceeds goals.
• Ability to travel approximately 50% each quarter.

Why join us?

• Be part of a dynamic, high-growth tech company with an exciting future.
• Work in a collaborative and supportive environment that values innovation and employee experience.
• Competitive compensation and benefits, including healthcare, 401(k), and professional development opportunities.
• An opportunity to make a direct impact in the way Credit Unions and Community banks manage and elevate their member experience.

About Eltropy (www.eltropy.com)

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.

Eltropy Values:

• Customers are our North Star
• No Fear - Tell the truth
• Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.