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Senior Digital Product Designer

Mejuri

Mejuri

This job is no longer accepting applications

See open jobs at Mejuri.
Product, Design
Toronto, ON, Canada
Posted on Tuesday, January 23, 2024
Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.
As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.
We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

We are looking for a Senior Digital Product Designer to join our team, focusing on elevating brand awareness and product interest. As the design owner of our DotCom POD, you'll lead the design and optimization of digital product solutions, offering strategic input and advocating a human-centered approach in cross-functional settings.

You'll be accountable for identifying and delivering necessary design output. This role applies human-centered design principles to drive consumer research, strategize experience prototypes, and direct technical solutions for accelerated innovation and clarity in the DotCom roadmap vision. Collaborating with a diverse group of designers, developers, and partners, including merchandising and customer experience teams, you'll create innovative digital and service experiences. Responsible for end-to-end ideation to digital prototyping, this role navigates a dynamic environment, gathering insights for the roadmap and influencing Mejuri’s agenda for optimized conversion funnels and brand distinction. We seek a candidate adept at driving and testing new concepts while balancing hands-on results with strategic thinking. Preference given to those demonstrating well-rounded abilities in digital product design, prototyping, and consumer testing, translating insights into practical strategies.

What you will work on:
In this role as an aspiring leader on our team, you'll navigate a dynamic balance of macro- and micro-level tasks daily. Your focus will extend from connecting Innovation strategic priorities to tangible projects, effectively translating and driving these priorities into action. Serving as a passionate advocate for human-centered design, you'll not only represent the POD but also operate as a subject matter expert, fostering productive relationships with our internal partners. You will be grounded in the voice of the customer, consistently anticipating and advocating for their needs.

What you'll do:
  • Collaborate with the Senior Product Manager to develop a comprehensive approach and design strategy for the DotCom vision.
  • Conceptualize and design solutions for complex business challenges with a human-centered perspective, demonstrating expertise in driving user research and usability testing.
  • Create wireframes, user flows, mockups, and functional prototypes to effectively communicate and test design ideas.
  • Independently run usability and research tests, showcasing thought leadership in backing up roadmap decisions and framing problems with a data-informed design approach.
  • Think strategically for long-term impact, considering technical constraints and aligning designs with business goals.
  • Champion continuous improvement of site performance and user experience through hypothesis testing and experimentation across the full problem space.
  • Manage design reviews and collaborate closely with cross-functional teams, including Research, Product Management, Engineering, Creative, and Marketing throughout the design process and product lifecycle.
  • Regularly present design concepts and rationale to Digital Product and cross-functional leadership, setting expectations for a senior-level role.
  • Identify opportunities to elevate the brand, ensuring consistent reflection of brand standards in all design deliverables.
  • Prioritize work and meet deadlines independently, demonstrating an understanding of the relative strategic importance of projects.
  • Focus on holistic flow design, paying meticulous attention to feature details, edge cases, and considering the needs of adjacent teams such as Creative and Marketing.
  • Manifest impeccable visual taste to embody the brand identity in all designs, with a focus on improving conversion goals.
  • Leverage expertise in working with design systems, contributing to the overall design framework as part of the senior-level responsibilities.

Who you’ll work with:

Within the company, your key partnerships will predominantly be with the Senior Product Manager and the Engineering team. Your role involves fostering relationships with stakeholders in marketing, brand creative, and merchandising. Collaborating closely, you'll seek to understand their needs and priorities, all the while upholding our standards for creating optimal web experiences. Reporting to the Director, Product Design, this position ensures seamless coordination across teams for effective digital product development.

What you'll bring to the table:
  • Over 5 years of relevant design experience within a rapidly expanding business.
  • A comprehensive portfolio showcasing your UX/UI design process and robust visual skills.
  • A proficient understanding of working with and optimizing design systems
  • An understanding of accessibility principles and a commitment to creating inclusive design experiences.
  • Hands-on experience in conducting usability studies, user testing, and adeptly synthesizing gathered information, incorporating feedback into the design process.
  • Demonstrates a meticulous attention to detail and a commitment to the belief that no task is too small, coupled with an agile mindset that excels in iteration, collaboration, and adaptability.
  • A data-informed and data-driven approach to design.
  • Technical literacy demonstrating proficiency in tools like Notion, Jira, Figma, G-Suite, Principle, and/or other prototyping tools.
  • Prior experience in e-commerce.
  • Possesses strong communication skills for effective collaboration with cross-functional teams, with a proven ability to lead and drive design projects from concept to implementation.
  • Demonstrates a commitment to staying updated with the latest design trends, creativity and innovation, showcasing the ability to think outside the box and bring fresh perspectives to design solutions.
  • Problem-solving aptitude with the capability to address complex design challenges.
  • A proactive and self-motivated approach, demonstrating the ability to thrive in a dynamic and fast-paced environment.
  • Demonstrated success in contributing to the growth and success of previous design projects or initiatives.
Benefits at Mejuri:
  • A minimum of three weeks vacation, plus personal days and three religious observance days.
  • A hybrid work model for all corporate roles.
  • ‘Mejuri Passport’ which allows employees who meet specific criteria to work in other locations for one month per year.
  • Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
  • Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
  • Semi-annual performance reviews.
  • Internal coaching department and learning and development to support career growth and plans for everyone.
  • A generous product discount!
Please note that these benefits apply to full-time employees.
Location:
At Mejuri we embrace a hybrid working environment and support our corporate employees to be successful whether they are at home or in the office. The primary purpose of our offices is to drive collaboration and deepen relationships with one another.
Accommodation / Accessibility:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
#LI-Hybrid

Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.

Our values are:

FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly

RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes

CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions

EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example

JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable

HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment

CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress

DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated

Accommodation / Accessibility:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

This job is no longer accepting applications

See open jobs at Mejuri.