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Make a great move


Operations Manager (DC)



Toronto, ON, Canada
Posted on Friday, June 14, 2024
Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.
As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.
We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

Hi, I’m Jenn Harris , and I’m currently the Senior Director Operations and Logistics at Mejuri, looking for an Manager Operations to join our team. As a result of growth at the Fulfillment Center and our global expansion, we require a skilled Operational Manager to lead our outbound area. This is an exciting opportunity where you will lead people, build and scale the operations and continually look for opportunities to improve on our core measures of success.

What You'll Do:

  • Own the Outbound function including daily execution, workflow management and proactive management of the outbound operation.
  • Lead a team of 3 team Leads and 25 Associates (expands to 5 team leads and 80+ individuals in peak). Strong ability to manage individuals through the talent cycle ( (e.g., onboarding, coaching, feedback, career development, etc).
  • Responsible for KPIs (on-time shipment, cost, quality, safety) including root cause analysis, action identification and gap closure.
  • Leads weekly and monthly labor planning cadence, including capacity analysis, balancing labor needs with demand and preparing for high volume weeks.
  • Responsible for productivity including deep dives, improvement opportunities and managing Associate performance.
  • Identifies, develops and implements new processes, KPIS and continuous improvement initiatives. Creates a continuous improvement mindset in the department.
  • Leads initiatives and mid-size projects across Operations and with cross-functional teams.
  • Leads peak preparation and its successful execution.
  • Strong focus on training and developing Leads so that they are able to progress laterally or through promotions in the company.
  • Creates an engaging and safe environment for Team Leads and Associates.

What You'll Bring To The Team:

  • Experience leading an operation or closely related supply chain area (e.g., transportation team etc).
  • Passion for engagement and employee growth and ability to lead individuals through the performance cycle.
  • Continuous improvement mindset - Always looking for the next opportunity to improve our results.
  • Ability to deep dive KPIS, identify root causes and put into place actions.
  • You are a builder - ready to create new KPIs, processes and standardizations. Success in a role is not only execution, but creating and scaling.
  • Comfortable with undertaking analysis such as capacity analysis, productivity deep dives and cost analysis (bonus points comfortable with business cases, budgets).
  • Ability to lead initiatives and mid-size projects cross-functionally from idea to execution.
  • Strong leadership and team building skills.
  • Excellence problem-solving skills.
  • Thrive in ambiguous situations and build process and standardization to stabilize.
  • Strong communicator with peers, leaders and Associates.

Location: Our Distribution Centre is located in North York. Given the nature of the role, the Operations Manager would need to be onsite 5 days a week.

Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.

Our values are:

FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly

RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes

CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions

EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example

JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable

HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment

CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress

DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated

Accommodation / Accessibility:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.