As the Manager of Retail Communications & Engagement, you will be responsible for planning, developing, launching, and sustaining retail communication programs and initiatives that positively impact our business, customers, and teams in the short and long term. Your focus will be on driving initiatives that support our retail strategy and adapting communication to our retail audience using modern technology. You will manage stakeholder relationships and build buy-in for all upcoming changes. Additionally, you will collaborate with field leadership, operations, and learning and development teams to ensure all launched initiatives are successfully integrated into daily retail operations.

What You’ll Do:

• Collaborate with retail leaders and Learning & Development to support the retail service model by integrating communication tools and language, ensuring a consistent voice and experience across all retail locations.
• Develop and lead the retail communication strategy. Work with cross-functional partners to deliver clear and essential communication to field teams, ensuring they are well-informed and equipped.
• Build and lead retail engagement programs designed to enhance team morale and customer interaction, resulting in positive Employee Satisfaction Scores and Net Promoter Score (NPS) results. Foster a culture of continuous improvement and active engagement within the retail environment.
• Continuously seek new opportunities and share ideas to drive business growth and support company goals. Provide recommendations for implementation and communicate potential impacts to cross-functional stakeholders.
• Develop and refine operational processes and standard operating procedures with the operations and field managers. Ensure seamless integration of new initiatives into daily store operations, focusing on improving conversion metrics.
• Represent retail in cross-functional projects to ensure that store communication and engagement needs are prioritized and incorporated into any operational changes resulting from strategic business initiatives or key retail projects.

What You Bring To The Team:

• Experience leading or working in a fast-paced, scaling retail environment.
• 5+ years of communications experience in retail or hospitality.
• Experience in building and executing retail communication strategies and programs.
• Ability to lead cross-functional projects and initiatives.
• Strong business acumen with a deep understanding of retail standards and operational best practices.

Benefits at Mejuri:

Please note that these benefits apply to full-time employees.

At Mejuri we embrace a hybrid working environment and support our corporate employees to be successful whether they are at home or in the office. The primary purpose of our offices is to drive collaboration and deepen relationships with one another.

Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of $100,000-$115,000 per year based on a candidate’s experience and qualifications.

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

#LI-Hybrid

Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.

Our values are:

FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly

RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes

CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions

EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example

JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable

HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment

CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress

DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated