As the Manager, Workload & Workforce Planning, you will play a critical role in optimizing our retail operations by overseeing employee scheduling, workload and managing the systems that support our day-to-day activities. You will collaborate closely with various departments to gather and analyze workload inputs, ensure efficient scheduling, seamless operations, and a positive customer experience. You will support the approach to optimize our labour allocation and maximize our labour outputs in support of the success and growth of our Retail Operations.

What you’ll do:

• System Oversight: Oversee and maintain the Retail Workforce Management system(s) and processes; ensuring that they function effectively to support various processes to effectively operate a profitable retail store
• Vendor Management: Act as primary POC with vendor and develop expertise on all scheduling and workforce systems and software and own internal corporate processes in partnership with the Digital Product team and L&D team to ensure system updates are maintained and rolled out effectively
• Responsible to forecast labour, payroll & schedule needs to support the business in add in addition to quarterly, monthly, and weekly sales forecasting
• Analyze scheduling data, system reports, and operational metrics to make informed decisions that drive improvements in scheduling and retail processes. In addition, adhoc analysis that impacts store staffing and labour requirements to maximize sales.
• Schedule & Workload Management: Collaborate with cross-functional partners to gather upcoming initiatives, analyze, process and optimize workload. Responsible for producing scheduling inputs and maintaining an updated workforce calendar to enable strategic store scheduling and efficient workload management. Responsible to execute live on week schedule changes as needed
• Process Development and Improvement: Develop, update, maintain, and review retail scheduling policies, procedures and process standards to improve retail performance and to build for scale. Continuously identify opportunities to streamline scheduling processes and operational systems, enhancing efficiency and accuracy.
• Cross-Functional Collaboration: Collaborate with Retail Operations, Upper Field Leadership, and Finance to ensure proper coordination of schedules, workload and systems to meet business goals.
• Compliance: Ensure that scheduling practices comply with labor laws and company policies, making necessary adjustments as needed.
• Communication: Maintain effective communication channels with staff regarding schedules, workload changes, and system updates.
• Training and Development: Provide training requirements and/or SOPs to the Retail L&D team in order to bring training to life in core subject areas for Stores.

What you bring to the team:

• Proven experience in operations management, workload/labor management and/or systems administration.
• Strong understanding of scheduling software and operational systems used in the retail industry.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Excellent organizational and multitasking skills, capable of managing complex scheduling scenarios.
• Effective communication skills, both written and verbal.
• Familiarity with labor laws and regulations related to employee scheduling.
• Proficiency in relevant software and tools for scheduling and systems management.
• Prior experience with vendor management.
• Project management experience.
• Proficiency in excel.

Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.

Our values are:

FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly

RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes

CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions

EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example

JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable

HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment

CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress

DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated