Overview

As a Director, Implementation Services within the Implementation and Consulting team, you are responsible for leading the successful implementation and initial value realization of MindBridge solutions for complex, enterprise customers across multiple industries. This senior, player-coach role requires deep expertise in analytics, enterprise system implementations, and financial process and control transformation through technology-enabled solutions.

Reporting to the GVP, Customer Success, you will engage regularly with Senior Client Executives (including Partners, VP, and C-level leaders), data and technical experts, and internal delivery teams to ensure high-quality outcomes across multiple concurrent customer engagements. With 15+ years of experience, you bring the judgment, executive presence, and delivery leadership required to guide customers through complex transformation initiatives.

Some indicators of whether you might be a good fit for this role are:

• You have extensive experience leading complex analytics, enterprise system, or financial technology implementations
• You understand General Ledgers, Subledgers, and complex financial transaction environments
• You have a deep understanding of core financial processes such as Record to Report and Order to Cash
• You have worked extensively with senior finance, audit, and risk stakeholders (e.g., CFO, CAE, Audit Partner, VP Finance)
• You are highly experienced in audit, finance, and control transformation enabled by technology
• You are well-versed in financial data and enterprise systems such as SAP, Oracle, Workday, or similar ERPs
• You have spent significant time in senior customer-facing, advisory, or delivery leadership roles
• You have led or played a senior role in large-scale change, transformation, or modernization initiatives

What You Will Do

Implementation Delivery Leadership

• Lead end-to-end delivery of complex MindBridge implementations from kick-off through deployment and early value realization.
• Act as the senior delivery lead for assigned customer engagements, accountable for scope, quality, timelines, and outcomes.
• Manage multiple concurrent customer implementations while balancing hands-on involvement with executive oversight.

Executive Customer Engagement

• Serve as a trusted advisor to senior customer executives throughout the implementation lifecycle.
• Lead executive-level workshops, steering committee sessions, and value-focused discussions.
• Translate customer objectives, financial processes, and risk priorities into implementation strategies and measurable outcomes.

Solution Design & Advisory

• Partner closely with Data Engineering and Product teams to align customer data, ERP environments, and analytics use cases.
• Guide solution design decisions to ensure scalability, accuracy, and alignment with customer objectives.
• Proactively identify, assess, and manage delivery risks and complex dependencies.

Strategic Cross-Functional Partner

• Collaborate with Sales and Account Management teams during late-stage sales and customer onboarding to ensure smooth transition into delivery.
• Work closely with Customer Success to support effective handover following successful implementations.
• Act as a liaison to Product, Services, and Engineering teams, contributing customer insights and feedback.

Leadership & Continuous Improvement

• Provide mentorship, guidance, and escalation support to implementation consultants, customer success managers, and data engineers on active engagements.
• Contribute to continuous improvement initiatives related to delivery methodologies, customer experience, and internal processes.
• Support strategic initiatives led by the VP, Customer Transformation related to service quality, scalability, and customer outcomes.

Team Player

• Operate effectively under tight timelines and high customer expectations.
• Travel up to 25% as required to support customer delivery and executive engagement.

What You Bring to the Role

• Exceptional executive communication, facilitation, and presentation skills
• Strong business, analytical, and stakeholder management capabilities
• Deep expertise in ERP systems, financial reporting, and enterprise analytics
• Strong foundation in accounting, finance, audit, and control frameworks
• Proven leadership of complex, multi-stream programs and implementations
• Skilled in identifying customer pain points and delivering scalable solutions
• Experience with financial process and control transformation and technology integration
• Advanced data analysis, interpretation, and solution design skills
• Effective collaborator with ability to operate independently
• Demonstrated success translating executive requirements into delivery-ready solutions
• Extensive experience leading end-to-end project and program delivery
• Background in mentoring and team development
• Bachelor’s degree in Commerce, Administration, or related field (accounting, finance, or information systems preferred)
• 15+ years of experience in analytics, enterprise systems, consulting, or professional services

Requirements Contingent on Employment:

• Fulfill requirements necessary to obtain and clear a full background check