Senior Support Engineer
Toronto, ON, Canada
Posted on Friday, February 2, 2024
We are currently hiring full-time in the following Canada locations: Ontario, British Columbia, and Nova Scotia. If you are located outside of these provinces you can still be considered as an applicant, but the position will be on a contract basis.
82% of small businesses fail due to poor management of cash flow. Our vision is to enable the advancement of Small and Medium-sized Businesses (SMBs) by developing the tools & insights they need to maximize their cash flow. Over 10,000 businesses and their finance teams trust Plooto to automate their financial processes so they can focus on reaching their true potential.
About the Role
As a Senior Support Engineer, you will design, create, and deliver a range of IT services across the organization. You will work closely with the DevSecOps team to automate zero-touch deployment of end-user devices, monitor and maintain device performance and security, and improve company efficiency through IT tooling and processes.
We are a high-performing organization, and we encourage a Championship Mindset. We leave our egos at the door and understand a diversity of perspectives is the best way to solve problems and deliver value. This is a chance to join the Plooto team and build out your purpose, your work, and your influence.
What You'll Do
Help build, grow, and scale our business by defining, architecting, building, and maintaining the MDM infrastructure and IT tooling for the organization.
Deploy industry best practices and technologies to streamline our IT software stack and operations.
Develop IT tools and processes to support staff efficiency and excellence.
Ensure solid technical documentation for solutions delivered.
Live and promote our company values.
Computer Science degree or equivalent.
7+ years of Desktop Engineering experience.
Strong experience automating zero-touch deployment of Windows and Mac OS devices.
Strong experience with Windows Intune, Jamf, Windows 11, Mac OS, and Endpoint security.
Strong experience with Powershell and/or Zsh scripting across a fleet of Windows and Mac OS devices.
Passionate technologist with a desire to expand their knowledge and skill as well as share and mentor team members.
Experience working remotely and/or working with teams that are distributed geographically.
Strive for continuous improvement and belief in collective success.
Team player with excellent verbal and written communication skills.
Microsoft 365 Certified: Endpoint Administrator Associate, Teams Administrator Associate.
Jamf Certified Associate for Jamf Pro.
Power User and administration of ClickUp, Notion, and Miro.
Experience with Power Automate and low-code solutions.
Why Become a Plootonian?
If you are looking to make a professional impact, look no further. Plooto is currently in hyper-growth mode, looking to 10x our customer base. Plooto is dramatically changing the payments space in North America. We have delivered an unrivalled product experience to fulfill a growing need in the SMB space. The biggest reason why SMBs close their doors is due to poor management of finances and cash flow. Plooto solves that problem! We have an extremely strong product-market fit with a massive opportunity ahead of us. We are backed by an experienced and diverse group of FinTech veterans. You will have the opportunity to make history and change the course of this sector for many years to come. Join Plooto and be a part of making history.