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Housekeeping Supervisor

Sonder

Sonder

People & HR, Operations
London, UK
Posted on Thursday, May 4, 2023

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 35+ cities spanning 10 countries and three continents. Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

Considering Sonder’s global expansion plans, there will be opportunities for extraordinary personal and professional growth for the right candidate.

We are looking for Housekeeping Supervisors to manage a team of housekeepers, ensuring Sonder Houston runs smoothly, day in and day out! In addition to general housekeeping duties, we rely on our supervisors to make sure schedules are set, cleans are completed on time and at a high quality, and make sure their team is always working to improve the guest experience!

AT SONDER YOU WILL:

  • Coordinate the work of Housekeepers and Housekeeping Support Agent, including daily logistics, scheduling, deep cleaning of units, according to productivity and forecasted occupancy providing feedback and quality control
  • Ensures compliance to Sonder HK training guide using the steps to effective training accordingly
  • Inspect all common areas of buildings (fully managed) lobbies, public restrooms, fitness centers, office spaces, back of the house areas, loading docks, guests hallways and elevators for cleaning according to Sonder standards
  • Maintain required pars of linen, amenities and consumables for inventory management and in preparation for daily distribution and monthly order
  • Perform inspections and random Quality Assurance audits of cleaned apartments and when necessary provide training and feedback to cleaners
  • Report any maintenance issues, safety hazards, security issues or damage of Sonder property
  • Use mobile smartphone/applications/technology to communicate with the team and report progress
  • Coordinate with 3rd party vendors regarding daily cleanings
  • Conduct special projects as assigned
  • Perform housekeeping duties which includes but is not limited to: cleaning bathrooms, kitchens, living spaces, change linen and terry, window washing, surface polishing, balconies, trash/recycle removal, carpet vacuuming, floor mopping, dusting, when applicable
  • Restock units with soaps, shampoos, various kitchen/apartment items and branded Sonder collateral, when applicable

WHAT WE LOOK FOR:

  • A professional with a positive attitude, who has the ability to work effectively both in a leadership position as well as independently
  • Previous experience in a leadership role with a housekeeping department or similar operation especially in regard to personnel management
  • Technical working knowledge of digital productivity tools including data analytics creation via a spreadsheet
  • The ability to learn to use a mobile application to digitally correspond with management
  • Knowledge of cleaning and sanitation products, techniques and methods, and cleaning sensitive materials
  • Working knowledge of operating household cleaning equipment
  • Physical stamina and mobility including ability to reach, kneel, and bend
  • This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations)

#LI-Onsite

We also have great benefits to make your life easier so you can focus on what you’re best at:

  • Competitive compensation

  • Generous stock plan

  • Medical, dental and vision insurance (where applicable)

  • Flexible vacation

  • Annual free credits and discounts to stay in Sonders

  • A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues!

  • Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.