Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+ cities spanning 10 countries and three continents. Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

The Key Accounts Director, West oversees the largest customers and key segments within Sonder. This role is responsible for planning & executing projects, team oversight (potential for direct reports), and managing/maintaining budgets to reach their goals. This experienced seller knows how to proactively nurture relationships and has a tactical approach to drive overall revenue and relationships internally & externally. This role will ensure that Sonder is positioned as a preferred partner to our key accounts.

AT SONDER YOU WILL:

• Leverage your experience and network to identify prospects that are an optimal fit for Sonder in order to increase revenue in the government/military segment.
• Strengthen relationships with accounts/partners and collaborate to identify ways Sonder can better engage to increase revenue and shift market share.
• Increase revenue contribution and market share for accounts.
• Negotiate contract terms with accounts to create mutually beneficial agreements.
• Develop and implement marketing plans to drive performance as well as streamline marketing to ensure consistent messaging and call to action to improve sales performance.
• Develop and nurture relationships via face to face and continuous communication. This includes, but is not limited to, personal visits, entertainment, industry events, trade shows and client site inspections.
• Work closely with partner teams such as Sales Operations & Strategy and Revenue Management to ensure that managed accounts’ needs are met from a booking perspective.
• Ability to be flexible, multitask, and forward thinking in a fast paced environment.

WHAT WE LOOK FOR:

• Minimum 5 years successfully driving sales, and nurturing existing clients, in a growing service-based organization.
• Bachelor's degree in Business, Hospitality, or related field; or an equivalent combination training, education, and experience
• Global or regional experience in the government/military and government contractors segment is a must.
• Proven success as a trail-blazer, incredible ability and passion for building something new in a growing organization; proven success in building a ‘sales playbook’ from the ground up.
• Self motivated individual, with business acumen to lead independently.
• Proven success in driving an organization’s revenue through proactively targeting, negotiating with, and securing new productive partnerships and business.
• Thorough understanding of hospitality sales process. Understanding of hospitality reservations, rate quoting, and distribution processes is very beneficial.
• Incredible balance of left & right brain; extremely organized and extremely communicative.
• Solid financial acumen; understands how the team’s goals support the organization’s financial goals.
• Passion, positivity, and an ability to flex with a growing organization!

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