Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+ cities spanning 10 countries and three continents. Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

Considering Sonder’s global expansion plans, there will be opportunities for extraordinary personal and professional growth for the right candidate.

The City Operations Project Coordinator will support the successful execution of projects designed to elevate city operations and achieve market specific goals.

You have the highest standards of quality and work to raise the bar across the company. You thrive in an environment of ambiguity and constant change. You are analytical and use data to make decisions. You are a highly motivated, independent thinker who can support projects in your local market while collaborating with multiple stakeholders. Your projects will be focused on business operations efforts involving administrative support for the market, process creation and execution, management of employee spaces, culture, and evolving our product/business.

AT SONDER YOU WILL:

City Operations

• Execute portions of established projects focused on creating a flawless guest experience including rolling out new company initiatives and other programs that will drive impact locally
• Take direction from senior city managers to execute tasks and small projects in support of market specific goals (e.g., CSAT, eNPS, Sales, Revenue, etc.)
• Work closely with the Sales team to ensure group and corporate client bookings are executed flawlessly, by serving as the point of contact for Sonder Sales team questions about specific building information (as needed in your market)
• Have a keen interest in assisting in the coordination of larger projects alongside the Area General Manager, Operations Managers, and Project Manager.

City Team Support

• Work with our HR and Market Leadership teams to provide an excellent onboarding experience for all new employees on the city team
• Manage market team culture initiatives, including the organizing and coordination of culture events, employee engagement efforts, and team celebrations
• Support Market Leadership with communication of important information to the City Team
• Be an eager owner of ad-hoc administrative tasks to support the city team including management of office supplies, uniforms, and incoming mail/bills
• Be the first point of contact for tasks related to management of the physical office space including liaising with building management of an office or coworking space
• Ensure our employee spaces at our various properties are up to our standards and are well stocked
• Lead specific projects related to process creation or enhancement
• Partner with our Project Manager to ensure the flawless execution of larger projects focused on business operations

WHAT WE LOOK FOR:

• Bachelor’s degree in related field or equivalent training, education or experience, to include professional hospitality experience and project management experience and/or event coordination
• Experience in an Office management/ EA role
• Work fluently in Excel/GoogleSheets and the full Office/Google suite of applications
• Business-fluent written and spoken English
• A confident and approachable personality
• A strong relationship builder, able to work with Senior team members
• Ability to work to deadlines, manage a busy workload and prioritize tasks
• A detail oriented perfectionist with exceptional organizational skills
• A self-starter with the ability to plan independently and complete projects with minimal supervision, while also providing progress road maps to manager and team
• Excellent written and oral communication skills, including the ability to identify and convey critical information to stakeholders quickly and precisely
• A professional presence when interacting with senior management, external clients, and vendors
• A consummate team player who cultivates a positive culture
• Past experience with early/mid-stage startups, a plus
• This role requires a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.

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