Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+ cities spanning 10 countries and three continents. Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

This role will report to the Head of Treasury. In this challenging position, you will play a critical role in building a world class finance organization to service the rapidly growing Sonder business. This is an amazing opportunity to join a quickly developing company and make an immediate impact to the business.

AT SONDER YOU WILL

• Develop and implement a strategy to improve the collection of outstanding receivables and deposits.
• Corporate and group sales are a fast growing component of our revenue, leading to a need for structure in credit limits and collections efforts.
• Significant partnership with Airbnb and other online travel agencies
• Outstanding deposits with landlords
• Partner with Netsuite/Fintech teams to evaluate and lead the implementation of the Netsuite collection module
• Partner with Lease Administration and Real Estate teams to collect deposits from properties with expiring leases
• Help ensure Sonder collects all monies due from lessors for fixed asset improvements
• Partner with Revenue Accounting and Corporate sales to develop and implement a corporate wide Credit review and risk policy and procedures
• Determine Credit review and risk for new and existing customers
• Establish credit limits once credit review complete
• Evaluate the need to partner with Third party collection agencies
• Performs audits of accounts that are in the system.
• Partner with Revenue accounting to review and assess the allowance for doubtful accounts to ensure we are following internal policy and following CECL guidelines.
• Negotiating with customers in cases when non-payment occurs.
• Preparing monthly feedback reports on payment collections.counts reserve based on customer payment and collections behavior
• Partner with Revenue accounting to implement deadlines for invoicing and payment collections
• Partner with cross functional teams to support the Company’s global expansion on a variety of projects, there will be many!

WHAT WE LOOK FOR

• 3-5 years of collections experience at a top corporate or financial institution
• Bachelor’s degree in Business, Finance or Accounting
• Experience in a high growth start-up or large multi-national company preferred
• Experience with accounting software such as Netsuite and advanced knowledge of Google workspace.
• Great communication skills, well organized, strong project management skills, ability to multi-task and be a team player is a must
• Excellent analytical skills and an eye for detail.
• Outstanding leadership and managerial skills.
• Enthusiasm about Sonder!
• English is required for this position to communicate with team members and/or tourists/clients outside of Quebec