Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+ cities spanning 10 countries and three continents. Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

Considering Sonder’s global expansion plans, there will be opportunities for extraordinary personal and professional growth for the right candidate.

We're looking for an operationally-focused individual, who is a high-achiever, energetic, detail-oriented, organized, passionate about hospitality, and an excellent communicator to join our team.

Maintenance Technicians at Sonder are responsible for helping to deliver a flawless guest experience. They’re detail-oriented individuals who love checklists and are capable of attending to our units at flexible times. Maintenance Technicians are efficient with their time, quick learners and excited to get their hands dirty. This is a great role for an experienced Maintenance Technician looking to join a facilities team that enjoys digging into and solving facilities mysteries across multiple trades and building types.

AT SONDER YOU WILL:

• Complete a variety of tasks related to maintenance of guest spaces and rooms, including troubleshooting, light repairs, up to and including major repairs or replacements of electrical,, HVAC, plumbing, structural, or other building assets.
• Complete periodic maintenance of electrical, HVAC, plumbing and other building or room equipment.
• Perform handyman repairs to a high level finish in guest rooms and guest spaces. Including furniture, doors, windows, patch and paint, and other hardware.
• Ensure adherence to all relevant federal and local guidelines for safety and productivity including, OSHA, ADA and other required regulations.
• Maintain a clean and organized work area while completing tasks related to maintenance, repair or installation.
• Coordinate, meet and support our 3rd party contractors including painters, installers, furniture builders, housekeepers, and other specialized trades.
• Conduct thorough apartment walkthroughs and maintenance checks
• Organize and document project information and updates
• Instruct and supervise contractors as they paint, build furniture, hang art, photograph and clean
• Travel to various buildings/cities as required
• At Sonder, we take a holistic approach to providing our guests the highest level of service and the best possible experience. In your role, you must be willing and able to perform duties related to all aspects of Hospitality Operations at Sonder. This includes leaning-in to assist in resolving guest issues and/or supporting our property onboardings based on market/team needs.

WHAT WE LOOK FOR:

• Minimum 4 years of experience working in maintenance, as a Maintenance Technician II or equivalent
• High school diploma or equivalent
• Certification in a skilled trade, such as HVAC, electrical or carpentry examples may include NFPA 70E, EPA, OSHA 30, general Contractor license.
• Excellent understanding of mechanical, electrical, plumbing, and HVAC systems.
• A perfectionist that obsesses over all the details
• Ability to take the initiative and problem solve independently
• Professional demeanor and strong ability to establish positive relationships with others
• Motivated to adopt new and emerging technologies
• Knowledgeable with Google Suite
• Ability to lift/carry items and stand/walk for extended periods of time
• A background in construction, hospitality, or operations a plus
• Must have a flexible schedule and open to working some weekends as business requires
• Support the Hospitality/Building Manager in regards to safety & security of the building along with Fire, Life Safety concerns
• This role requires a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.

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