Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

Considering Sonder’s global expansion plans, there will be opportunities for extraordinary personal and professional growth for the right candidate. We're looking for an operationally-focused individual, who is a high-achiever, energetic, detail-oriented, organized, passionate about hospitality, and an excellent communicator to join our team.

Maintenance Techs at Sonder are responsible for helping to deliver a flawless guest experience. They’re detail-oriented individuals who love checklists and are capable of attending to our units at flexible times. Maintenance Technicians are efficient with their time, quick learners and excited to get their hands dirty. This is a great role for someone who enjoys being on their feet versus sitting at a desk all day!

AT SONDER YOU WILL:

• Complete a variety of tasks related to maintenance of guest spaces and rooms, including troubleshooting and light repairs - plumbing, electrical, heating and air conditioning, structural features

• Complete periodic maintenance of HVAC, electrical, plumbing and other building and room equipment

• Perform handyman repairs to a high level finish in guest rooms and guest spaces. Including furniture, doors, windows and other hardware

• Ensure adherence to all relevant federal and local guidelines for safety and productivity including, OSHA, ADA and other required regulations

• Maintain a clean and organized work area while completing tasks related to maintenance, repair or installation

• Coordinate, meet and support our 3rd party contractors including painters, wallpaper installers, furniture builders, photographers, housekeepers, and other specialized trades

• Conduct thorough apartment walkthroughs and maintenance checks

• Organize and document project information and updates

• Instruct and supervise contractors as they paint, build furniture, hang art, photograph and clean

• Travel to various buildings/cities as required

• At Sonder, we take a holistic approach to providing our guests the highest level of service and the best possible experience. In your role, you must be willing and able to perform duties related to all aspects of Hospitality Operations at Sonder. This includes leaning-in to assist in resolving guest issues and/or supporting our property onboardings based on market/team needs

WHAT WE LOOK FOR:

• Minimum 2 years of experience working in operations and/or maintenance

• High school diploma or equivalent

• Strong knowledge of skilled trades, such as HVAC, electrical or carpentry

• Certifications in operations and maintenance examples. carpentry, electrical, HVAC, plumbing is a plus

• A perfectionist that obsesses over all the details

• Ability to take the initiative and problem solve independently

• Professional demeanor and strong ability to establish positive relationships with others

• Motivated to adopt new and emerging technologies , and comfortable using multiple mobile apps

• Knowledgeable with Google Suite

• Ability to lift/carry items and stand/walk for extended periods of time

• A background in construction, hospitality, or operations a plus

• Must have a flexible schedule and open to working some weekends as business requires

• Support the Hospitality/Building Manager in regards to safety & security of the building along with Fire, Life Safety concerns

• This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations)

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation

• Generous stock plan

• Medical, dental and vision insurance (where applicable)

• Flexible vacation

• Wellness and volunteering days

• Annual free credits and discounts to stay in Sonders

• Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

Learn More About Sonder

• Corporate Responsibility & Sustainability

• Data Privacy Policy

• Blog: Sonder Stories

• Instagram: @sonderstays

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@sonder.com.