Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

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The Supply Chain Logistics Specialist at Sonder is responsible for ensuring the speed and quality of our supply chain globally as we continue on our mission to build the future of hospitality. Our Supply Chain team is responsible for filling our Sonder units with just about all of the items required to meet the needs of our guests - this includes furniture, fixtures, art, and other accessories you would find in a living space.

We are looking for a highly organized, driven, and detail-oriented individual who can manage overlapping projects, keep track of deadlines and efficiently use their time. You will work closely with internal Sonder teams, external partners, and logistics providers to manage domestic and international freight (vendor relationships, pricing, SLAs, contracts, etc.). You will also assist with warehouse management, improving operational processes, monitoring KPIs, and ensuring timely and successful property launches.

Candidates must have strong analytical, problem-solving, and collaborative skills while also possessing a strong desire to excel and lead in a fast-paced, challenging, and guest-focused environment.

The Opportunity:

• Manage and own relationships with freight/transportation partners (ocean, trucking, domestic + international)

• Create, monitor, and measure freight performance and SLAs

• Design and implement strategies to reduce cost/increase efficiency

• Optimize processes and manage carriers with the goal of moving goods faster for less

• Coordinate freight movements between our distribution center(s) and city markets to support property launches, refreshes, and replacements

• Ensure consistent and timely warehousing activities

• Process and coordinate customs documentation

• Monitor and seek to continuously improve upon logistics and order life-cycle-related performance metrics

• Perform QA checks with our distribution partners

• Support cross-functional teams if/when they are impacted by logistics-related issues

• Work to manage and streamline efficiencies between our centralized distribution center and market third-party logistics providers

• Identify and report systems issues and bugs to developers and product teams

• Identify exceptions and propose solutions with project stakeholders throughout the fulfillment lifecycle
  

Who We Look For:

• Bachelor’s degree (in a related field preferred but not required)

• 4+ years of experience in freight, operations, logistics, supply chain, 3PL/warehousing, consulting, and project management.

• Ability to deal with ambiguous tasks and independent projects -this role demands a candidate who can actively contribute to building systems and processes, instead of relying on predefined assignments. Incredibly hard-working, roll-up-your-sleeves mindset, and willing to do what it takes for us to reach our goals

• Excellent communication skills and the ability to think on your feet

• Very comfortable with Google Sheets

• Experience operating TMS, WMS.

• Experience with freight carriers and transportation management

• Experience with freight and small parcel shipping

• Experience with international shipping, customs, documents,

• Experience with Tableau

• Experience with Metabase

• Basic SQL

• Travel required (< 25%)

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation

• Generous stock plan

• Medical, dental and vision insurance (where applicable)

• Flexible vacation

• Wellness and volunteering days

• Annual free credits and discounts to stay in Sonders

• Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

Learn More About Sonder

• Corporate Responsibility & Sustainability

• Data Privacy Policy

• Blog: Sonder Stories

• Instagram: @sonderstays

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@sonder.com.