Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

The Revenue Management team is uniquely positioned to drive Sonder’s success and profitability. The team creates and implements data-driven revenue strategies to optimize business performance, and is responsible for ongoing management of pricing and inventory.

AT SONDER YOU WILL:

Drive Commercial Performance:

• Ensure that sales and pricing strategies are based on sound commercial judgment through effective analysis and reporting

• Deliver accretive growth in RevPar that drives profitability and Fair Market Share performance

• Identify opportunities through channels and recommend channel marketing

Build Trust with Key Partners:

• Work effectively with Revenue Management Sonderites, Operations, Sales, Marketing, E-commerce to ensure incremental financial performance (RevPar, EBITDA)

• Build an effective working relationship with hotel commercial teams and operations to maintain their trust and confidence in the Revenue Management’s decisions and actions pertaining inventory and rate control, pricing and overbooking

• Conduct weekly business focus and group review meetings where the appropriate booking period is evaluated for proper rate and availability control

Analyze Information and Monitor Performance:

• Provide critical analysis of strategies, room statistics and demand factors

• Conduct displacement analysis of group business as needed to determine the impact potential businesses will have on RevPAR

• Review all tentative and definite group bookings to ensure they support the implemented commercial strategies and group status is updated and group evaluator is used effectively

Ensure Area Operating Plan and Forecast:

• Prepare all weekly, monthly, quarterly forecasts and budgets using appropriate systems and tools

• Use specialist knowledge of the hotels and markets to produce and maintain hotel forecasts using prescribed tools

• Prepare Annual Operating Plan revenue proposals

• Perform IDeaS forecast validation process on a regular basis to identify changes in trends and opportunities to enhance IDeaS forecasts

Deliver Competitive and Demand Analysis:

• Ensure rate shopping data is consistent, appropriate and effectively analyzed

• Review all competitive shops daily and identify selling strategies, opportunities and market trends

• Review demand calendars, convention calendars and city event calendars to keep abreast of all demand generators on a weekly basis

• Maintain historical data on events and performance on any promotion during these demand generating events

• Maintain IDeaS interface where automated rate shopping is configured to ensure the yield system is configured for pricing adjustments appropriately.

• Proactively identify peak nights and peak periods to set KPI targets and action plans

• Identify demand troughs and lead an action plan

Support and Execution of New Initiatives:

• Support execution of new initiatives across key stakeholders including revenue management, marketing, distribution, sales, technology, ecommerce, loyalty, franchise services, business intelligence, and finance

• Plan and support rollout and execution of initiatives

• Develop project tracking for initiatives, communicate priorities, and report on progress

• Establish and maintain strong partnerships across revenue management, marketing, business intelligence, technology, and other organizations

WHAT WE LOOK FOR:

• Experience in a quantitative & strategy role.

• Strong analytical skills with the ability to interpret complex data and make strategic recommendations.

• Proficiency in revenue management software and tools, such as revenue management systems (IdeaS is a plus) and property management systems (PMS).

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence decision-making.

• Ability to adapt to change and thrive in a dynamic, evolving industry landscape.

• Intellectually curious and self-motivated entrepreneurs

• Passion for driving business impact

• Creative thinkers who devise novel approaches to problem solving

• Demonstrated interest in analyzing and presenting data, using Excel, SQL, Tableau or related software.

• Certification in revenue management (e.g., Certified Revenue Management Executive - CRME) is a plus.

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation

• Generous stock plan

• Medical, dental and vision insurance (where applicable)

• Flexible vacation

• Wellness and volunteering days

• Annual free credits and discounts to stay in Sonders

• Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

Learn More About Sonder

• Corporate Responsibility & Sustainability

• Data Privacy Policy

• Blog: Sonder Stories

• Instagram: @sonderstays

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@sonder.com.