Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

Considering Sonder’s global expansion plans, there will be opportunities for extraordinary personal and professional growth for the right candidate. We're looking for an operationally-focused individual, who is a high-achiever, energetic, detail-oriented, organized, passionate about hospitality, and an excellent communicator to join our team.

The facilities Coordinator at Sonder is responsible for supporting the maintenance team that delivers a flawless guest experience. They’re detail-oriented individuals who love directing the maintenance team on their daily adventures. Facilities Coordinators are forces for good, who learn quickly, teach thoroughly, and keep all stakeholders happy and engaged while not afraid of getting their hands dirty. This is a great role for an experienced coordinator looking to act in a lead role on a facilities team that enjoys digging into and solving facilities mysteries across multiple trades and building types.

The Opportunity:

• Direct the daily activities and tasks of the Maintenance Technicians in the city team. Ensures timely and quality maintenance delivery to guests

• Manage the workflow and task sequence for Reactive and Preventative Maintenance, acting as the main point of contact on the ground.

• Creates/Coordinates work orders for technicians, subcontractors, and vendors.

• Coordinate a preventive maintenance plan including coordinating periodic maintenance of electrical, HVAC, plumbing, and other building or room equipment.

• Conduct thorough unit walkthroughs and maintenance checks, and assess the readiness of property or units.

• Source parts/materials and maintain inventory levels

• Inspect the quality of repairs to a high-level finish in guest rooms and guest spaces. Including furniture, doors, windows, patch and paint, and other hardware.

• Support the maintenance team with SOPs and other best practices to maintain a clean, organized, and safe work area while completing tasks related to maintenance, repairs, or installations.

• Organize and document project information and updates

• Direct contractors as they paint, build furniture, hang art, photograph, and clean

• Travel to various buildings/cities as required

• Lead projects or other specialized work.

• Perform other duties as assigned

Who We Look For:

• Previous experience in a coordinator/administration role working in the property/facilities/construction/maintenance field(s)

• A proven track record of prioritizing tasks in order to meet tight deadlines- you will be working independently 70% of the time and therefore must be skilled in managing your own time

• Experience working as a maintenance engineer is a plus

• High school diploma or equivalent

• Excellent written and oral communication skills, including the ability to identify and convey critical information to stakeholders quickly and precisely

• Understanding of mechanical, electrical, plumbing, and HVAC systems

• A perfectionist that obsesses over all the details

• Ability to take the initiative and problem solve independently

• Professional demeanor and strong ability to establish positive relationships with others

• Motivated to adopt new and emerging technologies

• Knowledgeable with Google Suite

• A willingness and enthusiasm to get your hands dirty when needed

• A background in construction, hospitality, or operations is a plus

• Must have a flexible schedule and open to working some weekends as business requires

• Ability to delegate tasks effectively and leverage team efforts - reporting back concisely and regularly with the Property Manager

• This role requires regular access to a reliable smartphone and a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance and willingness to travel between properties on a daily basis when working.

Benefits

We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation

• Medical, dental and vision insurance (where applicable)

• Flexible vacation

• Wellness and volunteering days

• Annual free credits and discounts to stay in Sonders

• Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

Learn More About Sonder

• Corporate Responsibility & Sustainability

• Data Privacy Policy

• Blog: Sonder Stories

• Instagram: @sonderstays

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@sonder.com.