The primary objective of this role is to assess the needs, behaviors, and preferences of multiple customer community. This role involves working closely with various stakeholders, including enterprise community leaders, to develop strategies and initiatives that address identified issues and promote positive change. In this role you will also perform administrative tasks such as moderation, responding to community member emails, coordinating, and you will work with senior community managers on high level projects and programs. You will be supporting the day-to-day operations of a community program, fostering positive relationships with community stakeholders, and helping to achieve the goals and objectives of the broader community strategy.

Duties:

• Execute day to day tasks working within customer's online community platform.
• Presenting findings and recommendations to stakeholders through written reports, presentations, and meetings, and effectively communicating data and insights in a clear and understandable manner.
• Assisting in the development and implementation of strategies to engage community members through online forums, events, and other channels.
• Curating content for community communication channels, including newsletters, blog posts, and community announcements.
• Responding to inquiries, feedback, and concerns from community members in a timely and professional manner and helping or escalation as needed.
• Monitoring community conversations and activities to identify emerging trends, issues, or opportunities, and reporting insights to the community manager or relevant stakeholders.
• Assisting in the planning, promotion, and execution of community events, such as webinars and conferences.
• Assisting in the collection and analysis of community data, such as engagement metrics, feedback surveys, and member demographics, to track community health and inform decision-making.
• Moderating community interactions to ensure adherence to community guidelines, values, and code of conduct, and taking appropriate action to address violations or conflicts.
• Collaborating with internal teams, external stakeholders, and community leaders to support cross-functional initiatives and foster positive relationships within the community.
• Creating documentation for new tasks or updating existing documents.
• Staying informed about industry trends, best practices, and emerging technologies related to community management and engagement, and seeking opportunities for professional growth and development.
• Conduct all business in accordance with Higher Logic policies and procedures.
• All other duties as assigned.