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Technical Writer

Vention

Vention

Marketing & Communications, IT
Montreal, QC, Canada
Posted on Saturday, April 20, 2024

Company Description

Vention helps some of the most innovative manufacturing companies automate their production floor in just a few days. Vention's online-first manufacturing automation platform (MAP) enables its clients to design, automate, order, and deploy manufacturing equipment directly from their web browser.

Vention is headquartered in Montreal, Canada, with offices in Berlin and Boston, and is used in over 3,000 factories on 5 continents. As one of Canada’s Most Admired Cultures and Great Place to Work, we are a performance driven culture that cares deeply about happiness. We like ambitious goals, facts & data, and constructive debates. But at the same time, we know that we can’t repeatedly push ourselves if we are not surrounded by an uplifting and caring work environment. Those two sides of our culture, feed each other and are safeguarded with the same level of attention. Our values & principles include:

  • We make our clients successful - we do what’s right for our customers, even when it makes our roles more challenging.
  • We execute and deliver - we set ambitious goals for ourselves and are energized about meeting them.
  • We debate, then commit - we challenge our own perspectives and ideas in pursuit of the best solutions.
  • We innovate to inspire - we value innovation in products, user experiences, and business practices.
  • We collaborate to achieve more - we work as one team to achieve more than we would on our own.
  • We empower our people to reach their full potential - we hold ourselves to high standards but know when to celebrate progress & achievements

Job Description

As part of the marketing team and reporting to the Vice-President Brand & Product Marketing, the Technical Writer role at Vention will produce clear and concise technical documentation that includes user manuals, API documentation, release notes, and more. Your role will involve collaborating with subject matter experts and other team members to gather information and transform complex technical concepts into accessible and user-friendly content. You will also translate documentation into several languages, ensuring our website and technical part library are current.

Role and responsibilities

  • Develop comprehensive technical documentation that meets organizational standards.
  • Gain a deep understanding of products and services and translate complex information into straightforward, polished, engaging content.
  • Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation.
  • Write user-friendly content that meets the target audience's needs, turning insights into language for user success.
  • Research, outline, write, and edit content, working closely with various departments to understand project requirements.
  • Work closely with product managers and technical teams to understand their needs and requirements.
  • Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation.
  • Writing white papers and technical pieces with the CEO and certain C-suite executives.
  • Keep a precise organization of the files (versioning and update lists)

Qualifications

  • 5+ years of experience as a technical writer, with a portfolio of previous work.
  • Experience in automation, robotics, and technical manufacturing equipment is an important asset.
  • Bachelor's degree in Technical Writing, English, Engineering or a related field is preferred.
  • Strong written and verbal English communication skills: clarity, precision, consistency, conciseness, and keen eye for detail.
  • Bilingual (an asset) ;
  • Ability to quickly grasp complex technical concepts and translate them into simple, easy-to-understand documentation.
  • Understand the various audiences to tailor to their needs and expertise.
  • Capacity to manage multiple stakeholders and organize requests.
  • Experience with documentation translation and agency management.
  • Strong organizational skills and capacity to thrive in a fast-paced environment

Additional Information

How We Take Care of You

  • Remote work opportunity
  • Global comprehensive health plans so you feel your best
  • Career growth opportunities. Your future matters.
  • Fun-filled social events curated based on diverse interests for our team to celebrate together. From sponsored sports teams to trivia nights
  • Time off to volunteer and give back to your community.

What to Expect in Your Interview

  • Initial Call
  • Meet the Team
  • Challenge
  • Decision & Offer

Commitment to Equal Employment Opportunity

Our culture is an uplifting environment for high achievers. The fast-paced, high-performance environment will give you the opportunity to build products, processes and strategies that will have a lasting impact.

When you join Vention, you join a team of professionals with a diverse variety of experiences, backgrounds, and perspectives. Together, we strive to nurture a supportive and inclusive work environment for all. We push each other to achieve extraordinary results and forge long term relationships as a result of the intensity and passion.

We’re passionate about helping you do your best work. Claim your seat and find out what you can do!

If you're unsure if your experience perfectly matches our job posting, we encourage you to apply anyway! We are happy to chat and get to know you better while you can understand the role as well.